Process Management Basics

"Visualisation of cross-functional processes"

This seminar is designed to prepare you for working in process management or reinforce your process management skills. Knowing and understanding the essential instruments and methods of process management, you will be able to analyse, optimise and actively shape processes. In addition to gaining knowledge of process management tools you will also benefit from exchanging experience with colleagues from various industries.

Seminar Outline

• Process definition and process management approach
• Process boundary and context
• Process evaluation methods
• Process design and documentation
• Process key figures
• Process mapping
• Instruments for process optimisation

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